Water Billing Questions
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Customer Service Information
Customer Service is located at:
City Hall
100 Ave. Presidio
San Clemente, CA 92672

Email: WaterBilling@san-clemente.org

For Billing questions: (949) 361-8315
For Meter problems or leaks: 949-366-1553


Hours of Operation:
Monday – Thursday 7:30 – 5:30
Fridays (open every other Friday) 8:00 – 5:00

How can utility bills be paid?
Utility bills may be paid by mail with the envelope included with the statement or paid in person at 100 Avenida Presidio during regular business hours. The City accepts cash, checks, Visa, MasterCard, American Express, and Discover at the Utility Billing counter. Bills may be paid on-line through the City’s Web site using American Express, Discover, Mastercard or Visa. Payments after hours can be made at the drop box located at the same address. You may also set up an automatic billing plan with the City by completing an application for the City's "Auto Pay" program.


How can I receive my utility bill by e-mail?
The City now offers a convenient, secure way to receive your utility bill via email. By signing up for on-line bill presentment, you help the City’s “go green” initiative by saving time, postage and paper. You will receive a monthly e-mail notice that your bill is ready to be viewed. The service stores 13 months of account information and expands the available methods to pay a utility bill. You can schedule one-time payments or recurring payments from debit or credit cards, or pay on-line by check (ACH transaction). Click Here

How is my rate Calculated?
Click on the link below to view the current water rate structure in PDF format.
More information on How is my rate Calculated?

Annual Rate Review Process
A public hearing was held on June 12th at 6:00 to modify the City’s Water and Sewer service rates. The adopted changes were based on a comprehensive Cost-of-Service study conducted by Raftelis Financial Consultants of the City’s water and sewer rate structures.

Click Here for the 2012 Adopted Water & Sewer Rate Process.

Can a utility bill automatically be deducted from a checking or savings account?
A utility bill payment can be automatically withdrawn from a checking or savings account each month using the City's free automatic payment plan. Before funds are actually transferred, a statement is mailed out reflecting the amount of the payment to be withdrawn from the account, allowing time to make any bill inquiries or ensure that the account has the necessary funds. The payment will be automatically withdrawn from the account the day before the delinquent date as shown on the statement. For more information, or to sign up for the automated payment plan, please contact the Utility Billing Division located at 100 Avenida Presidio, between 7:30 a.m. and 5:30 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. on alternating Fridays, or call (949) 361-8315.
Click here for an Auto Pay Application

What is the procedure for establishing or discontinuing water service?
To start a new service, contact the Utility Billing Division. A $40.00 establishment fee is required to initiate service. A security deposit of $120 for residential service and $200 for commercial service will be required for water and sewer service. This deposit may be waived if a letter of reference can be provided from a previous utility company with 12 months of good pay history or if there are 12 months of good pay history with the City for a previous account.

To discontinue service, call the Utility Billing Division and indicate the day service should be terminated. There is no fee to disconnect, and the balance of the security deposit will be mailed to the forwarding address the customer provided.

We recommend that customers notify the City of any service need at least 2 days in advance to ensure completion. City personnel must have access to your utility meters at all times to change service or take readings. For more information, or to start or stop utility service, contact the Utility Billing Division located at 100 Avenida Presidio, between 7:30 a.m. and 5:30 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. on alternating Fridays, or call (949) 361-8315.

What is the procedure to fill out a Large Lot Application?

Single-Family Residential customers that have a total lot size greater than 7,000 square feet may apply to be classified as a single family residential large lot. This classification recognizes the additional water requirements of larger irrigated areas. There is a one time application fee of $35.00. Please submit this application to the following City of San Clemente location:

The Utility Billing division is located at 100 Avenida Presidio, Monday through Thursday from 7:30 a.m. to 5:30 p.m., and 8:00 a.m. to 5:00 p.m. every other Friday. The office number is (949) 361-8315.


San Clemente 2010 Urban Water Management Plan
Click the link below to view the City's 2010 Urban Water Management Plan (UWMP). This UWMP is to provide the CA Dept. of Water Resources with information on the present and future water resources and demands and provides an assessment of the City's water resource needs. The City's 2010 UWMP has been prepared in compliance with the requirements of the Urban Water Management Planning Act as amended in 2009, and includes the following analysis:
  • Water Service Area & Facilities
  • Water Sources & Supplies
  • Water Use by Customer Type
  • Demand Management Measures (Conservation Programs & Activities)
  • Water Supply Reliability
  • Planned Water Supply Projects & Programs
  • Water Shortage Contingency Plan
  • Recycled Water
  • More information on San Clemente 2010 Urban Water Management Plan

    Does the City publish an annual Water Quality Report?

     

    In June of each year the City publishes its Annual Water Quality Report.  Since 1991, California water utilities have been providing an annual Water Quality Report to their customers. 

    This year’s new 2013 Water Quality Report covers calendar year 2012 water quality testing, and has been prepared in compliance with new regulations called for in the 1996 reauthorization of the Safe Drinking Water Act.  The reauthorization charged the United States Environmental Protection Agency (EPA) with updating and strengthening the tap water regulatory program and changed the report’s due date to July 1.

    More information on Does the City publish an annual Water Quality Report?

    Does the City have a Cross-Connection and Backflow Prevention Program?

    Yes! The objective of the cross connection control program is to ensure protection of the safe and aesthetic quality of the City-supplied water from any contaminants or pollutants which could enter the distribution system through backflow or backsiphonage. Program implementation shall be accomplished through field inspections, new construction plan check review, keeping record of proper testing, device installation and repair. Backflow Prevention dev ices must be tested annually and maintained in proper working condition by the customer. Regulations adopted by the City pursuant to California Code of Regulations, Title 17, Chapter 5, sub-chapter 1, Group 4 “Drinking Water Supplies”.

    • For a Backflow Prevention Assembly Test Report form click here.

    • For engineering specifications for installing a Backflow Preventer Assembly click here.

    • For a list of Certified Backflow Prevention Assembly Testers click here.

    • For more information from the O.C. Environmental Health Division on the importance of Cross Connections click here.

    For more information or questions please contact the City's Cross Connection Specialists at (949) 366-1553..

     

    EMail about Does the City have a Cross-Connection and Backflow Prevention Program?

    Answers to commonly asked questions regarding water meters.
    Web page is currently being updated. For questions regarding water meter pricing please contact Mark Iverson, Chief Water Operator at (949) 366-1553
    EMail about Answers to commonly asked questions regarding water meters.

    City of San Clemente
    City Hall | 100 Avenida Presidio, San Clemente, CA 92672 | Phone (949) 361-8200  |  FAX (949) 361-8285
    Community Development | 910 Calle Negocio, Suite 100, San Clemente, CA, 92673 | Phone (949) 361-6100  |  FAX (949) 361-8281
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