Complaints
Live -> 1:59am    Air/Ocean: 59.0/---    Wind: SE 11.0    Surf: 3-4ft. WSW    Smooth Ocean Surface    Sky: Clear 10 miles   Coastal Camera
Services > Complaints > Questions > Complaints
Show Index
I want to make a comment or complaint. What can I do?
Our job is to help address your concerns. We cannot fix everything but we can at least try very hard.
Please report your Building or Code Compliance issue using any of the methods below:
  • Call our main number at (949) 361-8200 and the receptionist will forward your call to the correct division.
  • Or report your issue using our Online system, just CLICK here.
  • Or you may report your issue by downloading a Building and Code Compliance Complaint Form which can be completed and mailed back to the City.
  • Or you can Click on the link below to send an email to the Code Enforcement Department.
  • EMail about I want to make a comment or complaint. What can I do?

    Get a case number and it will be addressed!
    Trak-It is the Citys complaint tracking system Once a compliant is entered into Trak-It it has to be addressed so always ask for your case number. When checking up on your complaint give staff the case number. They should be able to call up the case and provide you with an update.

    I am not happy. I want to talk to the City Manager.
    You have the right to make an appointment with the City Manager who can be reached at (949) 361-8322 or E-Mail at the following link. Usually the City Manager will want to have your case number ahead of time to see what staff has done to address your request.
    EMail about I am not happy. I want to talk to the City Manager.

    I want to talk to the Mayor or City Council.
    The Mayor and Council are your elected representatives and want to here your concerns. You can get their contact information from the link below. Please consider providing them with your case number so they can pass that on to staff if necessary.
    EMail about I want to talk to the Mayor or City Council.
    More information on I want to talk to the Mayor or City Council.

    I have a comment about my neighbors property. Who can I call?
    These are usually code compliance issues so we recommend you start with our Code Compliance program at (949) 361-6100 and ask for a Code Compliance Officer. To follow up on your complaint please ask for a case number. You can also contact us by E-Mail at the following link.
    EMail about I have a comment about my neighbors property. Who can I call?

    I have a comment about streets or City facilities?
    Maintenance takes care of these issues. They can be contacted at (949) 361-8317 or E-Mail at the following link. Also check our site at menu item "Services" , "Street Maintenance" or "Other Maintenance".
    EMail about I have a comment about streets or City facilities?

    How about other complaints or comments not covered on this page?
    Check our contact list on the link below or call our main number at (949) 361-8200. Also check the "Services" menu selection of our site.
    EMail about How about other complaints or comments not covered on this page?
    More information on How about other complaints or comments not covered on this page?

    City of San Clemente
    City Hall | 100 Avenida Presidio, San Clemente, CA 92672 | Phone (949) 361-8200  |  FAX (949) 361-8285
    Community Development | 910 Calle Negocio, Suite 100, San Clemente, CA, 92673 | Phone (949) 361-6100  |  FAX (949) 361-8281
    Contact Us!  |  Disclaimer  |  eMail City Hall  |  eMail Community Development  |  eMail Web Master  |  Hit Count  |  Website Map
    Tag map to City Hall     Scan this tag with your smartphone to map to City Hall. http://gettag.mobi for free mobile app.