In order to assist residents with unforeseen high water bills, the City allows one (1) tiered water pricing adjustment per 12 month period for the reason of excessive water consumption. To be eligible, the customer must have documentation that they have identified and corrected the cause of the undetected high water use as required by the Conservation Ordinance and the current water usage data shows the usage has returned to the average water use for the property.
If approved, the City will lower the pricing of the “Water Consumption” tiered water fees from the Tier 3 price to the Tier 2 price. If the leak occurred during a water supply shortage Level 3 or higher, as defined in the City's Drought Ordinance Title 13 Chapter 12, any applicable “Drought Penalty” fees will be removed. The adjustment shall apply for the first two (2) eligible billing statements of a high use event.
To obtain a tiered rate pricing adjustment, please complete the application form included below: